Business Banking Resolution Service

The BBRS provides a free, accessible and independent service to resolve disputes between eligible businesses and participating banks.

Business representatives and the banking sector have worked together to design the BBRS to address ongoing complaints from businesses that are not eligible for the Financial Ombudsman Service and so that they have an alternative to challenging a bank in court.

The BBRS has two schemes: a historical scheme for unresolved complaints dating back as far as 1 December 2001 and a contemporary scheme for complaints that have arisen since 1 April 2019. 



Posted on: Wednesday 7th July 2021